Ph.D., M.S, or B.S. with plus 3 years relevant lab experience in molecular biology, genetics, bioinformatics or related field.Position Summary:As an in-house Support Scientist (Technical Applications Scientist) of Illumina products and applications, you will provide technical advice and troubleshooting assistance focusing on sample preparation and run quality analysis. As a key member of the Customer Solutions Team you will also assist in the development and improvement of key commercial processes to ensure that Illumina provides its customers with world class technical support. Candidates will receive extensive product training, competitive salaries and stock. Illumina is growing rapidly and offers excellent opportunities for career development.Answer, evaluate, and prioritize incoming phone, email, and in person requests for assistance from customersHandle problem recognition, research, resolution, and follow up for routine and complex problems.Provide technical guidance regarding the choice and use of the appropriate Illumina product to existing and prospective customersDevelop, write, and edit technical documentation and training materials for internal and external customers.Participate in core product sustaining and development teams.Triage and dispatch issues requiring field support to Illumina Engineers and Applications ScientistsLog and manage customer feedback using Illumina''s case tracking databaseTechnical support experience highly desirable.Practical Sequencing experience desirableExcellent analytical, problem solving and interpersonal skills requiredOutstanding written and verbal communication and training skills a MUSTWilling to travel up to 10%
Website : http://www.insyncstaffing.com
We recognize the VMS program management team is our customer and needs to be serviced with integrity, so we built and continue to improve upon our delivery methods as we strive to provide the highest quality service possible. inSync Staffing’s management team recognized ten years ago the inevitable changes to the staffing industry being brought about by technology and the growing trend of Fortune 1000 corporations to outsource management of their contingent workforces to meet compliance and cost control goals. Rather than swim upstream against the changes, inSync Staffing has embraced MSP and VMS programs as our customers, not competitors. We asked program managers how they want to be serviced. The result of their input is that we have structured inSync Staffing as a recruiting and customer service organization, unlike traditional staffing companies who sell directly to the end client. Our delivery model allows us concentrates our resources on how to best supply candidates in a very competitive MSP/VMS program environment.